Terms of Service
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Terms of Service
Last updated: 3 September 2026
These Terms of Service ("Terms") apply to your use of the Tonsai website and to purchases made through it.
By using our website or placing an order, you agree to these Terms, subject to your statutory consumer rights.
1. About Tonsai
Tonsai is a jewellery business based in the United Kingdom.
Business name: Tonsai
Email: Tonsai.Jewellery@outlook.com
Business address: 239 Kings Road Arches, Brighton, East Sussex, BN1 1NB2. Our products
We sell handmade jewellery and related products.
Because our products may be handmade and may contain natural materials, individual pieces may vary slightly in colour, pattern, texture, shape or appearance.
These variations are part of the nature of handmade and natural-material jewellery and do not necessarily indicate a defect.
We aim to make product descriptions and photographs as accurate as reasonably possible.
Colours may appear differently depending on your device, screen and settings.
3. Product availability
All products are subject to availability.
If an item becomes unavailable after you place an order, we will contact you and, where appropriate, provide a refund or alternative arrangement.
4. Prices
Prices are displayed in pounds sterling (£) unless stated otherwise.
We may change prices before you place an order.
Price changes will not affect an order that has already been accepted, except where an obvious pricing error has occurred.
5. Placing an order
When you place an order, you are making an offer to purchase the selected products.
You will normally receive an order confirmation.
An order is accepted when we confirm acceptance or dispatch, as applicable.
We may refuse or cancel an order where there is a legitimate reason, including suspected fraud, a significant pricing error or an availability issue.
If we cancel an order after payment has been taken, we will refund the amount paid.
6. Payment
Payment must be made using one of the payment methods available at checkout.
Payments may be processed by third-party payment providers.
7. Delivery
Delivery arrangements are described in our Shipping Policy.
Delivery estimates are not guaranteed unless expressly stated otherwise.
Nothing in these Terms removes any legal delivery rights you may have.
8. Returns and refunds
Our Refund & Returns Policy explains our returns and refund procedures.
Your statutory consumer rights always apply.
9. Faulty or non-conforming goods
If a product is faulty, damaged, incorrectly supplied or otherwise does not meet the requirements of applicable consumer law, please contact us.
Depending on the law applicable to your purchase, you may have rights including repair, replacement, price reduction, refund or cancellation.
Nothing in these Terms excludes or limits those rights.
10. International customers
Tonsai ships internationally.
If you purchase from outside the United Kingdom, the mandatory consumer-protection laws of your country or region may provide you with rights in addition to those described in these Terms.
Nothing in these Terms is intended to exclude, restrict or replace any mandatory legal rights that apply to you.
Where the law of your jurisdiction gives you greater consumer protections than these Terms, those mandatory protections will continue to apply.
11. Jewellery care
Jewellery should be handled with reasonable care.
Where care instructions are provided, we recommend following them to help maintain the condition and appearance of your jewellery.
Natural materials may change over time through normal use and exposure to environmental conditions.
12. Website use
You agree not to:
Use the website for unlawful purposes;
Attempt to gain unauthorised access to our website or systems;
Interfere with website security or operation;
Introduce malicious software or harmful code;
Copy our website content for commercial purposes without permission; or
Use the website in a way that could harm Tonsai or other users.
13. Intellectual property
Unless otherwise stated, the content of this website, including photographs, product descriptions, branding, logos, graphics and written content, belongs to Tonsai or is used with permission.
You may view and use the website for personal, non-commercial purposes.
You must not reproduce, distribute, modify or commercially exploit our content without our permission.
14. Third-party websites
Our website may contain links to third-party websites or services.
We are not responsible for the content, availability, security or privacy practices of third-party websites.
15. Website availability
We aim to keep the website available and functioning properly but cannot guarantee that it will always be uninterrupted or error-free.
We may temporarily suspend or modify the website for maintenance, security or operational reasons.
16. Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
Nothing in these Terms excludes or limits your statutory consumer rights.
Subject to those rights and applicable law, we will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.
17. Events outside our control
We will not be responsible for delays or failures caused by events outside our reasonable control, including severe weather, natural disasters, strikes, postal interruptions, technology failures, government action or other circumstances beyond our reasonable control.
This does not affect any mandatory consumer rights that apply to you.
18. Privacy
Our Privacy Policy explains how we collect and use personal information.
19. Changes to these Terms
We may update these Terms when our business, services or legal requirements change.
The latest version will be published on this website.
Changes will not remove rights that you have already acquired in relation to an existing order.
20. Governing law and jurisdiction
These Terms are governed by the laws of England and Wales, unless mandatory consumer-protection law in your country provides otherwise.
If you are a consumer, nothing in these Terms is intended to deprive you of mandatory protections available to you under the law that applies to your purchase.
Where applicable law gives you the right to bring a claim in your local courts, these Terms do not remove that right.
21. Contact
If you have questions about these Terms, please contact:
Tonsai
Email: Tonsai.Jewellery@outlook.com
Business address: 239 Kings Road Arches, Brighton, East Sussex, BN1 1NB