Shipping Policy

Last updated: 3 September 2026

Thank you for shopping with Tonsai.

We carefully package each order before sending it to you.

1. Processing orders

Orders are normally processed and dispatched within:

1-2 Working days within the Uk and 5-7 Working days outside of the UK

Because our jewellery is handmade, processing times may occasionally be longer during busy periods, launches, holidays or other exceptional circumstances.

If we expect a significant delay, we will make reasonable efforts to let you know.

2. UK delivery

UK delivery: FREE

UK orders are sent using a tracked delivery service.

Estimated delivery after dispatch:
1-2 working days

Delivery estimates are estimates rather than guaranteed delivery dates unless we have expressly agreed otherwise.

3. European delivery

Europe: £10

European orders are sent using a tracked delivery service.

Estimated delivery after dispatch:
3-5 Working days

International deliveries may take longer because of customs processing or circumstances outside our control.

4. Worldwide delivery

Worldwide: £12.99

Worldwide orders are sent using a tracked delivery service.

Estimated delivery after dispatch:
5-7 Working days

Delivery times vary depending on destination and local postal or customs services.

5. Tracking

Where tracking is available, tracking information will be provided after dispatch.

Please allow some time for tracking information to become active.

6. Customs, duties and taxes

International orders may be subject to customs duties, import taxes, VAT, handling fees or other charges imposed by the destination country.

Unless we expressly state otherwise at checkout, these charges are the responsibility of the customer.

Tonsai cannot guarantee that an international order will be free from import charges.

Customers are responsible for ensuring that the products they order can legally be imported into their destination country.

7. Incorrect addresses

Please check your delivery address carefully before placing your order.

If an order is returned to us because an incorrect or incomplete address was supplied, we will contact you to arrange the next steps.

Additional postage may be payable before an order is resent, where permitted by applicable law.

8. Delayed or missing orders

If your order has not arrived within a reasonable period after the expected delivery window, please contact us.

We will use the available tracking information to investigate the delivery.

We will not use this policy to exclude any legal responsibility we have for delivery under applicable consumer law.

9. Damaged parcels

If your parcel arrives damaged, please photograph the packaging and the jewellery and contact us as soon as possible.

We will investigate the issue and provide an appropriate remedy where required.

10. Delivery responsibility

For UK consumer purchases, responsibility for the goods remains with us until the goods come into the physical possession of you or a person you have identified to receive them, subject to applicable law.

For international orders, mandatory consumer protections applicable in the destination country may also affect delivery responsibility.

11. International consumer rights

If you purchase from outside the United Kingdom, mandatory consumer and delivery laws in your country may provide additional rights.

Nothing in this Shipping Policy is intended to exclude or restrict rights that cannot legally be excluded or restricted.

12. Contact

For shipping questions, please contact:

Tonsai
Email: Tonsai.Jewellery@outook.com